Last updated: [01/10/2025]
1. Scope and Applicability
This policy applies to all purchases made via Livestocking.com, including:
- Consulting services, training, site assessments, project management, etc.
- Digital products (e.g. guides, formulas, e-books)
- Supply or booking of day-old chicks (or similar live animal procurement)
2. General Principles
- All requests for refunds or cancellations must be made in writing (email) with your order or booking reference, date, and reason.
- We aim to be fair and transparent; but because many of our services and goods are delivered or time-sensitive, not all purchases qualify for refund.
3. Consulting, Training and Service Engagements
- You may cancel a scheduled consulting session or training up to 48 hours before the agreed time for a full refund or rescheduling.
- If cancellation is made less than 48 hours before the session (or you fail to show), the fee is non-refundable.
- Once a service (consulting, project management, training) has commenced or been delivered, no refunds will be issued for the portion completed.
4. Digital Products (Guides, Formulas, e-Books)
- Because digital products are immediately delivered and can be copied, all sales are final once delivery is made (e.g. once the PDF or digital content is sent).
- If you encounter technical problems that prevent your access, contact us within 7 days and we will work to resolve the issue (or make alternate delivery).
- If we are unable to deliver the product (e.g. payment failure, file errors), you will not be charged; or charges will be reversed.
5. Day-Old Chicks and Live Animal Supply Services
- Booking a supply of day-old chicks is time-sensitive. Once your booking is confirmed and preparations (e.g. hatchery orders, transport) begin, cancellation may not be possible or may incur charges.
- If you cancel at least 72 hours before the scheduled delivery or dispatch, you may receive a partial refund (less any cost already incurred).
- If cancellation is made less than 72 hours before dispatch, or after dispatch, no refund will be given (but we can discuss rescheduling or substituting where possible).
- In the rare event that we fail to deliver the chicks (due to logistics, hatchery failure, etc.), you will receive either a full refund or replacement at our option.
6. Refund Processing
- If a refund is approved, it will be processed to your original method of payment within 10 business days.
- In some cases, we may issue a credit or voucher in lieu of direct refund (especially for future services).
- Shipping, delivery, or transaction fees (if any) are not refundable unless otherwise agreed.
7. Exceptions and Special Cases
- We do not offer refunds purely because of change of mind, unless within cancellation windows above.
- If services/products are mis-represented or defective, contact us immediately so we can make it right (repair, replacement, or refund).
- In disputes, both parties should negotiate in good faith; we may retain reasonable costs for work already done.
8. How to Request a Refund or Cancellation
Send an email to contact[at]livestocking.com with:
- Your name, order/booking reference and date
- Type of purchase (service, digital product or live animal supply)
- Reason for refund/cancellation
We will respond within 3 business days with next steps.
You can also visit our business office at:
80, Alafia Street, Koiditan, Awotan, Apete,
Ibadan, Oyo State,
Nigeria
9. Changes to This Policy
We reserve the right to update or modify this policy. Any changes will be posted on this page with a revised “last updated” date. Your continued use/purchases after changes means you accept the revised policy.